RETURN POLICY

Last updated August 17, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at returns@jeejewels.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and Proof of Purchase, Reason for Return, Photo of the Item, and Item in original shipped condition, then mail your return to the following address:

FAJER ALHASHEL EDUCATION Phone: (973) 36171683 info@fajeralhashel.com

Attn: Returns

RMA #

Building 1480A, Road 4341, Block 743

Sanad, 743

Bahrain

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

     ●     Custom Made Jewellery

     ●     Used Items

     ●     Damaged Items

     ●     Not in original packaging

     ●     __________

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+973 36171683

returns@jeejewels.com